Privacy Policy
1. Information We Collect
We collect information you provide directly to us, including:
- Name, phone number, and email address
- Physical address (pickup and delivery locations)
- Vehicle details (year, make, model, VIN)
- Shipment and service requirements
- Payment and billing information
- Communications you send to us
We may also collect basic website usage data (pages visited, browser type) through standard server logs.
2. How We Use Your Information
- Coordinate vehicle pickup and delivery logistics
- Communicate with you about your shipment status
- Send transactional SMS and email notifications
- Process payments and maintain billing records
- Comply with FMCSA regulations and legal requirements
- Respond to your questions and service inquiries
3. SMS / Text Messaging Consent
When you provide your mobile number and opt in to SMS communications from Exclusive Transports Company LLC, you consent to receive transactional text messages regarding your shipment status, pickup and delivery confirmations, ETA notifications, document requests, payment reminders, and general service communications.
Message and data rates may apply. Message frequency varies based on shipment activity. You may opt out at any time by replying STOP. For help, reply HELP or contact us at +1 (469) 678-0870.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. No mobile opt-in data or consent will be shared with any third parties under any circumstances.
Consent to receive SMS messages is not a condition of purchasing any service from Exclusive Transports Company LLC.
4. How We Share Information
We do not sell, trade, or rent your personal information. We may share information only in the following limited circumstances:
- Service providers: Companies that assist our operations (messaging infrastructure, payment processing) under strict confidentiality obligations and solely to perform services on our behalf.
- Legal compliance: When required by applicable law, FMCSA regulation, court order, or government authority.
- Business transfers: In connection with a merger, acquisition, or sale of assets, with notice provided to you.
We never sell personal information. We never share mobile opt-in data for marketing purposes.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security.
6. Your Choices
- Access and correction: Contact us to request access to or correction of your personal information.
- Deletion: Request deletion of your data by emailing contact@exclusivetransportscompany.com.
- SMS opt-out: Reply STOP to any text message at any time.
7. Children's Privacy
Our services are not directed to individuals under 13 years of age. We do not knowingly collect personal information from children under 13.
8. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the revised policy.
9. Contact Us
Exclusive Transports Company LLC
3512 Black Gold Dr
McKinney, TX 75070
Phone: +1 (469) 678-0870
Email: contact@exclusivetransportscompany.com
USDOT: 4410572